Data Transfer FAQ

The GHRR Legacy Platform will be sunsetting end of October 2025 - we strongly encourage you to access your historical reports with one of the two methods below. Once the platform is sunset later this year you will no longer be able to log in.

Q: How can I get my consumer reports from the legacy GHRR platform?

A: There are two ways to access these:

1. Login to the legacy GHRR portal here: Legacy Login for retrieval
   1. Here, you may download all files by checking the box to select the reports you want and clicking the print icon.
   2. Here is a video to walk you through it: How to Mass Download Your Data
2. We can extract your data from the legacy platform and send it to you via a Secure File Transfer Protocol (SFTP).To initiate an export request, please contact your DISA account representative or email DISA Client Care at service@disa.com and indicate “Data Extract” in the subject title. 
    
   1. Export requests must be submitted by October 15, 2025 
   2. A standard export fee of $1,500 applies for the first 250 Sub-Accounts.  
      1. Higher fees may be assessed for volumes exceeding 250 Sub-Accounts.
   3. We will contact you with confirmation and instructions. Be prepared to: complete a chain of custody form, pay a fee for services, accept and download files
   4. Below is the export file format:
      
      Client name folder
      ---applicant folder (name)
      ------applicant report html
      ------document1
      ------document2

Please note: we only retain our consumer files for a period of three years. As a file ages past three years, we permanently delete it. If you want copies of your historical consumer reports, we strongly recommend you download them at the time of migration.